XTIOT offers a 12-month free warranty for all barcode scanners from the date of factory shipment (subject to shipping records). Accessories such as cables are covered for 3 months.

• Warranty Coverage: Free repair or replacement for non-artificial damaged products caused by quality issues during normal use.

• Exclusions: Does not cover damage from unauthorized modification/dismantling, human error, accidental drops, liquid ingress, improper voltage, or natural disasters.

• Cost Sharing: For warranty claims, customers bear the shipping cost for sending the product; XTIOT covers return shipping for repaired units.

After-Sales Support System

• Technical Support: 6-day*8-hour phone & online technical support. We guarantee a 30-minute response for callback requests.

• Repair Turnaround: Strictly control repair time. Ship qualified returned products within 3 working days upon receiving the maintenance item.

• Lifelong Service: Provide lifetime maintenance at cost for out-of-warranty devices, with free labor charges.

Quality Assurance & Standards

• Pre-Shipment Inspection: 100% full inspection before delivery to ensure product stability.

• Environmental Testing: Products undergo strict aging tests, drop tests, and environmental adaptability tests to meet industrial-grade reliability.

• Certified Quality: Compliant with CE, FCC, RoHS and ISO 9001 standards, ensuring consistent quality across the product range.

Global Service Network

• OEM/ODM Support: Offer customized solutions and dedicated technical guidance for bulk orders.

• Global Coverage: Products sold to over 120 countries with localized after-sales support, ensuring fast and efficient service worldwide.